Rates
The cart page includes a real time calculator to give accurate shipping charges and an option for express shipping where possible. If you have questions about rates, or something doesn’t seem right please call us as we can use alternate quotation systems.
Handling Time
We currently ship all in stock items placed before 2pm within 1 business day. If it can’t be dispatched in this time frame we will contact you via email or phone within 24 hours of receiving your order.
Transit Time
All items are dispatched from our office at 9 Irwin Street Gracemere, QLD, 4702. Shipping time-frames will vary depending on your location and the shipping method selected at checkout, however, we offer the following time-frames as a guide for NON-EXPRESS services. Express services may available depending on which products you order and will on most occasions be quicker. Please note, during peak periods such as December, please allow an additional 1-2 working days for transit time as the courier networks reach capacity.
Melbourne metro: 1-2 working days
Sydney/Adelaide metro: 2-3 working days
Brisbane metro: 3-4 working days
Perth metro / Tasmania: 5-6 working days
Darwin metro: 8-9 working days
If you are outside a metropolitan area, please allow additional 3-4 working days from your nearest capital city.
Packaging
All items are packed appropriately for shipping to your location and as per the requirements of the transport company used for your particular shipment. This can include printed boxes, bubble wrap, satchels, black wrapping etc. We use a range of freight companies to ensure the most affordable and secure shipping to you. This includes Australia Post, Sendle and others.
International Shipping, Customs Duties and Taxes
Sipping to outside of Australia is currently not offered.
